Registration, refund policy, tournament rules and fees
How to Register for the Tournament
Once you have completed entry on the TexasHoldemSA.com site and received an email confirmation of your purchase, a member of our events team will email to you with tournament details and rules. If you do not receive these emails, please contact [email protected] to make sure your entry payment was processed successfully.
On the day of the event, please be sure to bring a valid driver’s license. You will be asked for your name, phone number, email, and payment information upon checking in.
REFUND POLICY & FEES
ONLINE ENTRIES
Texas Hold’em SA online entry fees are refundable by request if made within 8 days prior to the tournament. Tournaments are on always held on Saturdays, so the refund request must be received via email at [email protected] no later than the Friday eight (8) days prior to the tournament. Please provide the name and email address used in the order. Once a request is received within this time frame, the refund will be processed, and an email confirmation sent to the player. Entries purchased within 7 days of the tournament are not refundable. Requests for refunds received within 7 days of the tournament are not granted.
Players can also request their fee be credited to a future tournament. Most tournaments have standard pricing. No adjustments will be made if the future tournament is more or less than the amount paid. The transfer will be considered an even exchange.
SILENT AUCTION PURCHASES
During the poker tournament, a silent auction will be held which benefits the designated 501c3 organization. All winning bids are final sale and not refundable. If the winning bidder is not present at the Event or can’t take their merchandise for some reason, they can pick up their item(s) at the offices of The PM Group at 7550 IH-10 West, STE 510, San Antonio, TX 78229 starting the Tuesday after the tournament. If item(s) are not picked up by 6 weeks after the event and the winning bidder has not made arrangements for pickup, the winning bidder will forfeit item(s) won and a refund will not be given.
If for some reason, a credit card purchase is declined, Event Staff will make an announcement at the Event and request the winning bidder go to the registration area to add an alternate method of payment or verify the purchase with their credit card issuer. If the winning bidder whose credit card was declined is not available to correct lack of payment, the auction item will be offered to the next bidder. If the purchase declined is not an auction item and the purchaser is not available to to correct lack of payment, the purchaser will not be granted credit card privileges at any future events.
CREDIT CARD FEES
So that 100% of your purchase goes to the benefiting nonprofit organization, credit card fees are automatically added on to any credit card purchases. Purchasers can opt out of these fees by making a request to Event Staff in the registration area or by emailing [email protected] PRIOR to the close of auction.
TOURNAMENT RULES